We're here to help
Questions about an order, a product or your skin? Reach us by phone or email, or send a message and someone from the Kirei team will come back to you.
How can we help?
Tell us which of these you are writing about and we can get to an answer faster.
Orders and delivery
Track a parcel, change an address before it ships, or ask about a charge on your order. Have your order number to hand and we can pick it up straight away.
Products and skin advice
Not sure which product suits your skin? Tell us your concern, your skin type and what you already use, and our team will point you to a routine that fits.
Returns and refunds
Something arrived damaged, or it is not right for you? Send us your order number and a photo, and we will take it from there.
Wholesale, press and partnerships
Stocking Kirei, collaborations and media requests are welcome. Send us a message, say which it is, and it will reach the right desk.
Answers you can get right now
Most questions already have an answer waiting on the site. These are the pages people reach for most.
- Where is my order? Look it up with your order number on the order tracking page.
- Delivery times and charges. Everything we charge and how long it takes is set out in Shipping and Delivery.
- Sending something back. The conditions, the window and the steps are in Returns and Refunds.
- Which product suits my skin? Start with our skincare guides, or book a one-to-one consultation.
- Who we are. The story behind the shop is on the About page.
Prefer to talk it through?
Book a one-to-one session with our skin experts and get a routine built around your own concerns, not a generic shelf.
Where to find us
Our Bangladesh office is in East Nasirabad, Chittagong. We also keep an office in Nerima-ku, Tokyo.
Rather write it down? Send us a message and someone from our team will get back to you.
Send us a message